Head Waiter / Waitress – Job Description
A Head Waiter / Waitress in Hospitality Management is responsible for leading the service team on the restaurant floor and ensuring guests receive excellent dining service.
Main Responsibilities
- Welcome and assist guests professionally
- Take food and beverage orders accurately
- Supervise and support waiters/waitresses during service
- Ensure fast and high-quality customer service
- Coordinate with kitchen and bar staff for smooth operations
- Handle guest complaints politely and efficiently
- Ensure tables and dining areas are clean and properly arranged
- Train junior service staff when needed
- Process bills and payments using POS systems
- Follow hygiene and safety standards
Required Skills
- Excellent communication and customer service skills
- Leadership and teamwork
- Ability to work under pressure
- Good grooming and professional appearance
- Multitasking and problem-solving skills
Qualifications & Experience
- Minimum 1 year of experience in restaurant or hospitality service
- Experience in cafés, restaurants, or hotels preferred
- Basic English communication skills often required
Work Environment
- Fast-paced restaurant or café environment
- Shift-based work including weekends and holidays
Career Growth
Waiter/Waitress → Head Waiter/Waitress → Restaurant Supervisor → Restaurant Manager
