Floor Manager – Job Description
Job Title: Floor Manager (Restaurant / Hospitality)
Job Summary
The Floor Manager is responsible for overseeing daily front-of-house operations, ensuring smooth service delivery, excellent guest experiences, and efficient coordination between service staff, kitchen, and bar teams. The role focuses on maintaining service standards, managing floor staff, and resolving guest issues promptly.
Key Responsibilities
- Supervise and manage all front-of-house operations during assigned shifts.
- Ensure smooth coordination between servers, hosts, runners, and kitchen/bar teams.
- Monitor guest service standards and ensure timely and efficient service delivery.
- Greet and interact with guests to ensure satisfaction and handle feedback.
- Resolve guest complaints and service issues professionally and quickly.
- Oversee table management, seating arrangements, and guest flow.
- Monitor staff performance, discipline, grooming, and adherence to SOPs.
- Assist in staff scheduling, shift planning, and duty allocation.
- Ensure proper opening and closing procedures of the restaurant floor.
- Monitor cleanliness, ambiance, and presentation of dining areas.
- Support cash handling, billing accuracy, and POS system operations.
- Coordinate with management regarding operational issues and improvements.
- Ensure compliance with hygiene, safety, and service standards.
- Assist in training and mentoring front-of-house staff.
Required Skills
- Strong leadership and people management skills.
- Excellent communication and guest handling abilities.
- Strong problem-solving and conflict-resolution skills.
- Ability to manage high-pressure, fast-paced environments.
- Knowledge of restaurant operations and service standards.
- Basic financial awareness and POS system handling.
- Organizational and decision-making skills.
- Attention to detail and customer-focused mindset.
Qualifications
- Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, or related field (preferred).
- 3–6+ years of experience in restaurant or hospitality operations, including supervisory roles.
- Experience in high-volume restaurants or premium dining establishments is an advantage.
Resume-Friendly Experience Description
Supervised daily front-of-house operations ensuring smooth service, guest satisfaction, and staff efficiency. Managed floor staff, coordinated with kitchen and bar teams, handled guest concerns, monitored service standards, supported training activities, and ensured compliance with operational SOPs.
Key Performance Indicators (KPIs)
- Guest satisfaction and feedback scores.
- Service speed and table turnover efficiency.
- Staff performance and discipline.
- Complaint resolution time and effectiveness.
- Operational cleanliness and service quality.
- Compliance with SOPs and hospitality standards.
