Hostess – Job Description
Job Title: Hostess (Front of House)
Job Summary
The Hostess is responsible for welcoming guests, managing reservations, and ensuring smooth seating arrangements in the restaurant. The role creates the first impression for guests and plays a key part in delivering excellent customer service and maintaining an organized and welcoming dining environment.
Key Responsibilities
- Greet guests warmly upon arrival and provide a positive first impression.
- Manage reservations, walk-ins, and waiting lists efficiently.
- Escort guests to their tables and ensure proper seating arrangements.
- Handle guest inquiries, special requests, and basic complaints professionally.
- Maintain accurate reservation records using booking or POS systems.
- Coordinate with servers and floor managers to ensure smooth guest flow.
- Monitor table availability and optimize seating capacity.
- Answer phone calls and manage reservation bookings.
- Ensure the reception and waiting area is clean, organized, and presentable.
- Inform guests about wait times, promotions, and restaurant services.
- Assist with VIP guests and special event arrangements when required.
- Support front-of-house operations during peak hours.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service and hospitality mindset.
- Professional appearance and positive attitude.
- Ability to multitask and work in a fast-paced environment.
- Basic organizational and coordination skills.
- Problem-solving and conflict-handling abilities.
- Familiarity with reservation systems is an advantage.
Qualifications
- High school diploma or equivalent (preferred).
- 1–3 years of experience in hospitality, restaurants, or customer service roles.
- Experience in guest handling or front desk roles is an advantage.
Resume-Friendly Experience Description
Welcomed and assisted guests, managed reservations and seating arrangements, and ensured a smooth and pleasant dining experience. Handled guest inquiries, coordinated with service staff, maintained accurate booking records, and contributed to efficient front-of-house operations.
Key Performance Indicators (KPIs)
- Guest satisfaction and feedback ratings.
- Accuracy of reservation and seating management.
- Waiting time management efficiency.
- Professional guest interaction and communication.
- Front-of-house coordination effectiveness.
- Cleanliness and presentation of reception area.
