Job Description – Shooting Range Assistant
Job Summary
The Shooting Range Assistant supports the safe, efficient, and professional operation of the shooting range. The role includes assisting customers and members, preparing shooting lanes, maintaining range equipment, ensuring compliance with safety rules, and providing excellent customer service. The assistant helps create a safe environment for all range users while maintaining the cleanliness and organization of the facility.
Key Responsibilities
Range Operations
- Prepare and inspect shooting lanes before opening and throughout operating hours.
- Ensure all range equipment is functioning properly.
- Monitor range activities and assist in maintaining a safe shooting environment.
- Set up targets and replace target systems as required.
- Assist in opening and closing range procedures.
Customer Service
- Welcome customers and explain range rules and procedures.
- Assist customers with lane assignments and equipment usage.
- Answer customer inquiries regarding memberships, services, and facility policies.
- Support customers in completing required documentation and waivers.
- Promote a professional and friendly atmosphere.
Safety & Compliance
- Ensure all shooters follow established safety protocols and range commands.
- Report unsafe behavior immediately to the Range Officer or supervisor.
- Assist with emergency procedures when required.
- Monitor the proper use of personal protective equipment (PPE), including eye and ear protection.
- Maintain compliance with all applicable laws, regulations, and company policies.
Equipment Maintenance
- Clean and maintain rental equipment and range facilities.
- Inspect targets, lane equipment, and accessories for damage.
- Report equipment malfunctions and maintenance requirements.
- Maintain inventory of targets, safety gear, and operational supplies.
Administrative Duties
- Maintain accurate records of customer registrations, equipment rentals, and daily activities.
- Assist with inventory counts and stock replenishment.
- Process basic customer transactions where applicable.
- Prepare daily operational reports as requested.
Housekeeping
- Keep shooting lanes, customer areas, and workspaces clean and organized.
- Dispose of spent targets and waste materials according to safety procedures.
- Ensure all equipment is properly stored after use.
Required Qualifications
- High school diploma or equivalent.
- Previous experience in customer service, security, sports facilities, or range operations is preferred.
- Basic knowledge of shooting range operations and safety procedures is an advantage.
- Ability to work flexible hours, including weekends and holidays.
Required Skills
- Strong attention to safety and detail.
- Excellent customer service and communication skills.
- Ability to remain calm and respond appropriately during emergencies.
- Good organizational and time management skills.
- Teamwork and problem-solving abilities.
- Basic computer skills for record keeping and customer registration.
- Physical ability to stand for extended periods and handle equipment.
Key Performance Indicators (KPIs)
- Compliance with safety procedures and operational standards.
- Customer satisfaction and service quality.
- Accuracy of equipment inspections and maintenance records.
- Cleanliness and organization of the shooting range.
- Timely completion of operational tasks.
- Inventory accuracy and proper equipment handling.
- Prompt reporting and resolution of safety or maintenance issues.
