Job Description: Captain
Job Summary
We are looking for a confident and customer-focused Captain to supervise restaurant service operations, coordinate with the service team, and ensure guests receive excellent service. The ideal candidate should have strong communication, leadership, and problem-solving skills.
Key Responsibilities
- Supervise and coordinate the restaurant service team during daily operations.
- Welcome guests and ensure a warm, professional dining experience.
- Allocate tables and coordinate seating arrangements.
- Take food and beverage orders accurately and communicate them to the kitchen/bar team.
- Ensure food and beverages are served correctly and on time.
- Monitor table service and maintain high standards of guest satisfaction.
- Handle guest requests, feedback, and complaints professionally.
- Coordinate with kitchen, bar, housekeeping, and management teams to ensure smooth operations.
- Train and guide service staff on company standards and service procedures.
- Check table setup, cleanliness, cutlery, glassware, and overall restaurant presentation.
- Monitor staff attendance, grooming, and performance.
- Assist with billing and payment procedures when required.
- Ensure proper handling of restaurant equipment and supplies.
- Follow food safety, hygiene, and workplace safety standards.
- Prepare or assist with daily operational reports as required.
Requirements
- 1–3 years of experience in a restaurant, hotel, café, or hospitality environment.
- Previous experience in a supervisory/service role is preferred.
- Good knowledge of food and beverage service.
- Excellent communication and customer-service skills.
- Strong leadership and team-management abilities.
- Ability to remain calm and professional under pressure.
- Good problem-solving and decision-making skills.
- Well-groomed, polite, and professional personality.
- Willingness to work flexible shifts, weekends, and holidays.
Preferred Skills
- Restaurant operations
- Guest relations
- Team supervision
- Food & beverage service
- Order management
- Complaint handling
- Staff training
- POS/billing system knowledge
- Food safety and hygiene
