Job Description: KOT Coordinator
Job Summary
We are looking for an organized and detail-oriented KOT Coordinator to manage and coordinate Kitchen Order Tickets (KOTs) between the restaurant service team and kitchen. The role is responsible for ensuring orders are entered accurately, communicated clearly, and processed efficiently to support smooth restaurant operations.
Key Responsibilities
- Receive, verify, and coordinate Kitchen Order Tickets (KOTs) from the service team.
- Ensure all food and beverage orders are entered accurately into the POS/KOT system.
- Communicate orders clearly and promptly to the kitchen team.
- Monitor the status of pending, preparing, and completed orders.
- Coordinate with Waiters, Captains, Chefs, and kitchen staff to ensure timely order processing.
- Check KOTs for table numbers, item details, quantities, special instructions, and modifications.
- Follow up with the kitchen on delayed or incomplete orders.
- Inform the service team about order status, shortages, or unavailable menu items.
- Ensure cancelled, modified, or complimentary orders are properly recorded according to company procedures.
- Maintain accurate KOT records and assist with reconciliation when required.
- Help minimize order errors, delays, and communication gaps between the front and back of house.
- Maintain cleanliness and organization of the KOT/POS area.
- Report system issues, recurring order problems, or operational concerns to the supervisor.
- Follow restaurant hygiene, safety, and operational standards.
Requirements
- Previous experience in restaurant operations, KOT coordination, order taking, or a similar role is preferred.
- Basic knowledge of POS and restaurant order management systems.
- Good communication and coordination skills.
- Strong attention to detail and accuracy.
- Ability to work efficiently under pressure during busy service periods.
- Good understanding of restaurant workflow and kitchen operations.
- Ability to multitask and prioritize orders.
- Reliable, punctual, and team-oriented.
- Willingness to work flexible shifts, weekends, and holidays.
Preferred Skills
- KOT/POS system handling
- Order coordination
- Restaurant operations
- Kitchen communication
- Order accuracy and verification
- Time management
- Problem-solving
- Team coordination
- Basic computer skills
