Call Center Agent (Bilingual - English & Arabic)
Company: IBT (The No. 1 BPO Company in the Middle East)
Location: Dubai, UAE
Positions Available: 5
Job Type: Full-time
About Us:
IBT is the leading BPO (Business Process Outsourcing) company in the Middle East, known for our dynamic, fast-paced, and growth-oriented environment. We are expanding our talented team and are looking for passionate individuals who are ready to grow with us and deliver exceptional results.
The Opportunity:
We are seeking motivated and customer-focused Bilingual Call Center Agents to join our Dubai team. You will be the first point of contact for our clients, representing a major brand and providing world-class service. This role is perfect for a communicative, results-driven individual who thrives in a collaborative and supportive team culture.
Key Responsibilities:
- Handle inbound and/or outbound customer calls professionally and efficiently in both English and Arabic.
- Provide accurate information, resolve queries, and offer solutions in line with company policies.
- Deliver exceptional customer service to ensure a positive client experience.
- Meet and exceed individual and team performance targets (e.g., call handling time, customer satisfaction, resolution rates).
- Accurately document and update customer interactions in the CRM system.
- Collaborate with team members and supervisors to achieve collective goals.
- Adhere to compliance guidelines and scripts as required for specific campaigns.
What We Offer:
✅ Competitive Salary – An attractive remuneration package.
✅ World-Class Training & Learning & Development – Comprehensive initial and ongoing training to ensure your success.
✅ Growth Opportunities & Global Exposure – Clear career progression paths within the #1 BPO in the region.
✅ Collaborative & Inclusive Team Culture – Work in a supportive, diverse, and dynamic environment.
✅ Work-Life Balance – Policies and schedules that respect your personal time.
✅ Recognition & Rewards – Regular acknowledgment of your hard work and achievements.
Requirements:
- Fluency in English & Arabic is mandatory (both verbal and written).
- High school diploma or equivalent; further education is a plus.
- Previous experience in a call center, customer service, or sales role is preferred but not mandatory for exceptional candidates.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work effectively in a fast-paced, target-driven environment.
- Basic computer proficiency and the ability to navigate multiple systems.
- Positive attitude, reliability, and a strong team spirit.
