Vehicle Registration Coordinator
Job Title: Vehicle Registration Coordinator
Department: Sales / Administration / Logistics
Reports To: Fleet Manager / Sales Operations Manager
1. Job Purpose
The Vehicle Registration Coordinator is a specialized administrative role responsible for managing the end-to-end process of titling and registering new and used vehicles. This position ensures full compliance with state and federal Department of Motor Vehicles (DMV) regulations, providing a seamless and efficient handover process for customers. Accuracy and timeliness are paramount to avoid legal and financial penalties for the company and the customer.
2. Key Responsibilities
Registration & Titling Process:
- Prepare and submit all necessary documentation to the relevant DMV or transportation agencies for new vehicle registrations, title transfers, and renewals.
- Calculate and process registration fees, taxes, and other related charges accurately.
- Manage temporary tags and ensure permanent license plates and titles are received and distributed to customers in a timely manner.
- Handle the processing of lienholder information for financed vehicles.
Compliance & Record Keeping:
- Stay current with changing DMV laws, regulations, and procedures across multiple states (if applicable).
- Maintain meticulous and organized records of all title and registration work, both digitally and physically.
- Conduct regular audits of vehicle paperwork to ensure 100% compliance and readiness for audit.
- Resolve complex title issues, such as missing Manufacturer's Statement of Origin (MSO), out-of-state titles, and brand history.
Customer & Dealer Liaison:
- Act as the main point of contact for customers regarding the status of their vehicle registration and title.
- Work closely with sales consultants, finance managers, and dealerships to gather required documents and information.
- Address and resolve any registration-related problems or delays, providing clear communication to all stakeholders.
3. Qualifications & Experience
- Education: High School Diploma or equivalent required; further education or certification is a plus.
- Experience: Prior experience in a DMV, automotive dealership, or fleet management role is highly desirable.
4. Skills & Competencies
- Extreme Attention to Detail: Zero tolerance for errors in legal and financial documents.
- Organizational Skills: Superior ability to manage a high volume of paperwork and deadlines.
- Knowledge of DMV Procedures: Understanding of titling, registration, and lien processes is a significant advantage.
- Problem-Solving: Ability to navigate bureaucratic challenges and find solutions to complex title issues.
- Discretion: Handles sensitive customer and financial information confidentially.
