Job Title: Café Manager
Job Summary
A Café Manager oversees the daily operations of a café, ensuring excellent customer service, efficient staff performance, and smooth business operations. They are responsible for maintaining quality standards, managing staff, and achieving sales and profitability goals.
Key Responsibilities
- Manage day-to-day café operations, including opening and closing procedures
- Supervise, train, and motivate café staff
- Ensure high levels of customer satisfaction and handle complaints professionally
- Monitor inventory levels and order supplies as needed
- Maintain cleanliness, hygiene, and food safety standards
- Plan staff schedules and manage attendance
- Track sales, expenses, and prepare basic financial reports
- Implement marketing strategies and promotions to increase sales
- Ensure compliance with company policies and local regulations
Required Skills & Qualifications
- High school diploma or equivalent (Hospitality or Business degree preferred)
- Proven experience in a supervisory or management role in food service
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Basic financial and inventory management knowledge
- Ability to work in a fast-paced environment
Preferred Qualities
- Experience in cafés, restaurants, or hospitality industry
- Customer-focused attitude and problem-solving skills
- Flexibility to work shifts, weekends, and holidays
- Knowledge of coffee preparation and food service operations
Working Conditions
- Fast-paced, customer-facing environment
- Long hours including weekends and holidays
- Standing for extended periods
