Job Title: Waiter / Server
Job Summary
A Waiter is responsible for providing excellent customer service in a restaurant or café by taking orders, serving food and beverages, and ensuring a pleasant dining experience for guests. They act as the main point of contact between the kitchen and customers.
Key Responsibilities
- Greet customers warmly and present menus
- Take accurate food and beverage orders
- Serve food and drinks in a timely and professional manner
- Check on customers to ensure satisfaction and handle requests
- Prepare tables before guests arrive and clear them after use
- Process bills and handle cash or digital payments
- Communicate orders clearly to kitchen staff
- Maintain cleanliness and hygiene in the dining area
- Handle customer complaints politely and efficiently
Required Skills & Qualifications
- High school diploma or equivalent
- Good communication and interpersonal skills
- Basic math skills for billing and payments
- Ability to work in a fast-paced environment
- Strong attention to detail and multitasking ability
- Physical stamina to stand and walk for long periods
Preferred Qualities
- Previous experience in a restaurant or hospitality role
- Friendly and customer-focused attitude
- Team player with a positive approach
- Flexibility to work shifts, weekends, and holidays
Working Conditions
- Busy, customer-facing environment
- Long hours including evenings, weekends, and holidays
- Standing and moving for extended periods
