Housekeeping Supervisor – Job Description
📌 Role Overview
A Housekeeping Supervisor oversees housekeeping staff and ensures that guest rooms, public areas, and facilities are cleaned and maintained according to quality and hygiene standards. They play a key role in maintaining guest satisfaction and operational efficiency.
🎯 Key Responsibilities
- Supervise and coordinate housekeeping staff (room attendants, cleaners)
- Inspect guest rooms and public areas to ensure cleanliness standards
- Assign daily tasks and schedules to team members
- Train new employees on cleaning procedures and safety practices
- Ensure proper use of cleaning equipment and chemicals
- Monitor inventory of cleaning supplies and request replenishment
- Handle guest complaints and special requests related to housekeeping
- Report maintenance issues (e.g., plumbing, electrical)
- Maintain housekeeping records and reports
- Ensure compliance with hygiene, safety, and company policies
🧠 Skills & Competencies
- Leadership and team management skills
- Strong attention to detail
- Good communication and interpersonal skills
- Problem-solving and decision-making ability
- Time management and organizational skills
- Knowledge of cleaning standards and safety procedures
🎓 Qualifications
- Minimum: High school education or equivalent
- Diploma or certification in hospitality/housekeeping (preferred)
- Knowledge of hygiene and safety standards
🧰 Experience
- 2–5 years of experience in housekeeping
- Prior experience in a supervisory role is preferred
⚙️ Work Environment
- Hotels, resorts, hospitals, offices, or residential facilities
- Physically active role with supervision duties
- Shift work, including weekends and holidays
📊 Key Performance Indicators (KPIs)
- Room inspection scores and cleanliness ratings
- Staff productivity and performance
- Guest satisfaction and feedback
- Inventory control and cost management
- Compliance with hygiene and safety standards
