🍽️ Waiter / Server – Job Description
📌 Role Overview
A Waiter (or Server) is responsible for providing excellent customer service in restaurants, hotels, or cafés by taking orders, serving food and beverages, and ensuring a pleasant dining experience for guests.
🎯 Key Responsibilities
- Greet customers warmly and escort them to their tables
- Present menus and explain dishes, specials, and promotions
- Take accurate food and beverage orders
- Serve food and drinks promptly and professionally
- Check on customers to ensure satisfaction during their meal
- Handle customer requests, complaints, and feedback politely
- Prepare and present bills; process payments
- Maintain cleanliness of tables and dining areas
- Coordinate with kitchen and bar staff for smooth service
- Follow hygiene and food safety standards
🧠 Skills & Competencies
- Strong communication and interpersonal skills
- Customer service orientation
- Good memory and attention to detail
- Ability to work in a fast-paced environment
- Basic math skills for billing and payments
- Teamwork and coordination
🎓 Qualifications
- Minimum: High school education or equivalent
- Training in hospitality or food service is an advantage
- Knowledge of food safety and hygiene practices
🧰 Experience
- 0–3 years of experience in restaurants, hotels, or cafés
- Freshers with good communication skills can apply
⚙️ Work Environment
- Restaurants, hotels, cafés, resorts, or catering services
- Requires standing for long periods and handling busy shifts
- Shift work, including weekends and holidays
📊 Key Performance Indicators (KPIs)
- Customer satisfaction and feedback
- Order accuracy and service speed
- Cleanliness and table management
- Upselling and sales performance
