Job Title: Manager – HR Operations
Role Overview:
The Manager – HR Operations is responsible for overseeing and optimizing day-to-day HR processes, ensuring compliance with company policies and labor laws, and delivering efficient HR services across the organization. This role focuses on process improvement, employee lifecycle management, and HR system effectiveness.
Key Responsibilities:
1. HR Operations Management
- Oversee end-to-end HR operations including onboarding, offboarding, payroll coordination, and employee records management
- Ensure smooth execution of HR processes and adherence to policies
2. Employee Lifecycle Management
- Manage hiring documentation, induction, confirmation, transfers, and exit formalities
- Maintain accurate and up-to-date employee data
3. Policy Implementation & Compliance
- Ensure compliance with local labor laws and internal HR policies
- Update and implement HR policies as required
4. HR Systems & Data Management
- Manage HRIS (Human Resource Information Systems) and ensure data integrity
- Generate HR reports, dashboards, and analytics for decision-making
5. Payroll & Benefits Administration
- Coordinate with finance for payroll processing and statutory compliance
- Manage employee benefits programs (insurance, leave, etc.)
6. Process Improvement
- Identify gaps in HR processes and implement automation or improvements
- Drive standardization and efficiency across HR functions
7. Employee Support & Query Resolution
- Act as a point of contact for employee HR-related queries
- Ensure timely resolution of issues and high employee satisfaction
8. Team Leadership (if applicable)
- Lead and mentor HR operations team members
- Set performance goals and monitor team productivity
Qualifications & Skills:
- Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field
- 5–10 years of experience in HR operations or shared services
- Strong knowledge of labor laws and statutory compliance
- Experience with HRIS systems and payroll processes
- Excellent organizational, analytical, and problem-solving skills
- Strong interpersonal and communication abilities
Key Competencies:
- Attention to detail
- Process orientation
- Confidentiality and integrity
- Stakeholder management
- Time management and multitasking
Preferred Experience:
- Experience in handling large employee bases
- Exposure to HR automation tools or digital transformation initiatives
- Experience in shared services or multinational environments
