Waiter / Waitress – Job Description
Job Title
Waiter / Waitress
Reports To
Restaurant Supervisor / Restaurant Manager / Food & Beverage Manager
Job Summary
The Waiter/Waitress is responsible for providing excellent customer service by welcoming guests, taking food and beverage orders, serving meals, and ensuring a positive dining experience. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
Customer Service
- Greet and seat guests in a friendly and professional manner.
- Present menus and explain menu items, daily specials, and promotions.
- Answer customer questions regarding food ingredients, preparation methods, and allergens.
- Ensure guests receive prompt and courteous service throughout their visit.
Order Taking & Service
- Accurately take food and beverage orders and enter them into the point-of-sale (POS) system.
- Coordinate with kitchen and bar staff to ensure timely order preparation.
- Serve food and beverages according to established service standards.
- Check on guests during meals to ensure satisfaction and address any concerns.
Table Management
- Set up and clear tables before and after service.
- Maintain cleanliness and organization of dining areas.
- Refill beverages, condiments, and table supplies as needed.
- Prepare tables for the next guests promptly.
Billing & Payments
- Prepare and present bills to customers.
- Process cash, credit card, and other payment transactions accurately.
- Handle customer receipts and maintain accurate transaction records.
Health & Safety
- Follow food safety, hygiene, and sanitation standards.
- Adhere to company policies and health regulations.
- Report safety hazards or customer incidents to management immediately.
Team Support
- Collaborate with kitchen staff, hosts, bartenders, and fellow servers to ensure smooth operations.
- Assist with opening and closing duties.
- Support special events, banquets, and catering services when required.
Qualifications
- High school diploma or equivalent preferred.
- Previous experience in hospitality, food service, or customer service is an advantage.
- Basic knowledge of food and beverage service procedures.
Required Skills & Competencies
- Excellent customer service and interpersonal skills.
- Strong communication and active listening abilities.
- Ability to work under pressure in a fast-paced environment.
- Good organizational and multitasking skills.
- Basic numeracy skills for handling payments and bills.
- Professional appearance and positive attitude.
- Teamwork and problem-solving abilities.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to carry trays, dishes, and beverages safely.
- Ability to lift and move items weighing up to company-specified limits.
Key Performance Indicators (KPIs)
- Customer satisfaction and feedback scores.
- Accuracy of order taking and billing.
- Speed and efficiency of service.
- Compliance with hygiene and safety standards.
- Teamwork and attendance performance.
Working Conditions
- Shift-based schedule, including evenings, weekends, and public holidays.
- Fast-paced restaurant, café, hotel, or catering environment.
- Frequent interaction with customers and service staff.
Equal Opportunity Statement
The organization is committed to providing equal employment opportunities and maintaining a respectful, diverse, and inclusive workplace for all employees.
