ASSISTANT FRONT OFFICE MANAGER
Company: Afiniti Resorts & Residences
Location: Abu Dhabi, UAE
Industry: Luxury Hospitality / Resort
Job Responsibilities
- Support the Front Office Manager in managing daily front office operations.
- Ensure smooth check-in and check-out procedures.
- Maintain high standards of guest service and satisfaction.
- Supervise and support front office colleagues.
- Handle guest requests, complaints, and service recovery.
- Monitor room allocation, arrivals, departures, and VIP guests.
- Coordinate with housekeeping, reservations, concierge, and other departments.
- Ensure compliance with hotel standards and operating procedures.
Requirements
- Diploma or Bachelor's degree in Hospitality or related field.
- Previous front office supervisory or management experience.
- Luxury hotel or resort experience preferred.
- Strong guest-service and leadership skills.
- Excellent communication and problem-solving abilities.
