Job Description: Service Crew (Restaurant)
Job Title: Service Crew
Job Summary
We are looking for a friendly, energetic, and customer-oriented Service Crew member to support daily restaurant operations and provide excellent customer service. The candidate will be responsible for greeting customers, taking orders, serving food and beverages, maintaining cleanliness, and ensuring a pleasant dining experience for guests.
Key Responsibilities
- Welcome and greet customers in a friendly and professional manner.
- Take customer orders accurately and communicate them to the kitchen team.
- Serve food and beverages promptly and courteously.
- Assist customers with menu enquiries and provide information about available items.
- Prepare tables and ensure the dining area is clean and properly arranged.
- Clear tables, collect used dishes, and maintain restaurant cleanliness.
- Coordinate with kitchen staff to ensure timely and accurate order delivery.
- Handle customer requests and report complaints to the supervisor or manager.
- Assist with billing and payment collection when required.
- Refill condiments, beverages, and other service items as needed.
- Follow food safety, hygiene, and sanitation standards.
- Ensure proper handling and storage of restaurant supplies and service equipment.
- Assist with opening and closing duties, including cleaning and restocking.
- Support other team members during busy service periods.
- Follow restaurant policies, service standards, and management instructions.
Qualifications
- Minimum qualification: SSLC / Plus Two preferred.
- Previous experience in restaurant service, hospitality, or food and beverage operations is an advantage.
- Freshers with a positive attitude and willingness to learn may also apply.
- Basic English communication skills are preferred; additional languages are an advantage.
Required Skills
- Good customer service and communication skills.
- Friendly, polite, and professional attitude.
- Ability to work in a fast-paced environment.
- Strong teamwork and coordination skills.
- Good personal hygiene and grooming.
- Attention to detail when taking and serving orders.
- Ability to multitask and manage time effectively.
- Willingness to work shifts, weekends, and public holidays as required.
Preferred Experience
- Experience in restaurants, cafés, hotels, food courts, or quick-service outlets.
- Familiarity with POS billing systems is an advantage.
- Basic knowledge of food safety and restaurant service procedures.
Key Performance Indicators (KPIs)
- Customer satisfaction and service quality.
- Order accuracy and timely food delivery.
- Cleanliness and hygiene standards.
- Professional conduct and teamwork.
- Compliance with restaurant operating procedures.
- Efficient handling of customer requests and complaints.
