Job Title: Service Advisor
Job Summary:
The Service Advisor acts as the primary point of contact between customers and the service department. This role involves understanding customer concerns, coordinating with technicians, and ensuring high-quality service delivery while maintaining customer satisfaction.
Key Responsibilities:
- Greet customers and understand their service or repair requirements.
- Record customer concerns accurately and prepare job cards/work orders.
- Provide cost estimates and explain repair processes and timelines.
- Coordinate with technicians to ensure timely and efficient service.
- Keep customers informed about service progress and any additional work required.
- Ensure all services are completed to quality standards before delivery.
- Handle customer complaints and provide appropriate solutions.
- Promote additional services, maintenance packages, or products when appropriate.
- Maintain service records and documentation.
- Ensure compliance with company policies and safety standards.
Required Qualifications:
- Diploma or Bachelor’s degree in Automobile Engineering, Mechanical Engineering, or related field.
- 1–5 years of experience in automotive service or customer service roles.
- Basic technical knowledge of vehicles and repair processes.
- Strong communication and interpersonal skills.
Preferred Skills:
- Experience in automotive dealerships or service centers.
- Knowledge of service management software.
- Customer handling and problem-solving skills.
- Ability to work under pressure in a fast-paced environment.
Key Competencies:
- Customer service excellence
- Communication skills
- Technical understanding
- Problem-solving
- Time management
Working Conditions:
- Based in service centers, workshops, or dealerships.
- May require standing for long hours and interacting with customers regularly.
- Work may include weekends or peak service hours.
