Job Description
Job Title
Cleaning Supervisor
Department
Soft Services / Facilities Management
Reports To
Soft Services Manager / Facilities Manager / Operations Manager
Job Summary
The Cleaning Supervisor is responsible for supervising and coordinating cleaning operations to ensure a clean, safe, hygienic, and well-maintained environment. The role involves overseeing cleaning staff, monitoring service quality, ensuring compliance with health and safety standards, managing cleaning schedules, and maintaining adequate supplies and equipment to meet organizational and contractual requirements.
Key Responsibilities
Operational Supervision
- Supervise and coordinate the daily activities of cleaning staff across assigned facilities.
- Allocate work assignments and ensure all cleaning tasks are completed according to established schedules and quality standards.
- Conduct regular inspections of buildings, offices, public areas, washrooms, and other facilities to ensure cleanliness and hygiene standards are maintained.
- Monitor cleaning performance and implement corrective actions where required.
- Ensure compliance with Service Level Agreements (SLAs), cleaning specifications, and organizational policies.
Team Management
- Train, coach, and mentor cleaning staff on cleaning techniques, equipment operation, and safety procedures.
- Conduct staff inductions, toolbox talks, and ongoing performance evaluations.
- Prepare staff duty rosters and manage attendance, leave, and overtime.
- Promote teamwork, discipline, professionalism, and high standards of customer service.
- Assist in recruiting and onboarding new cleaning staff.
Health, Safety, and Quality
- Ensure compliance with occupational health and safety regulations, infection prevention and control procedures, and environmental standards.
- Monitor the safe handling, storage, and use of cleaning chemicals and equipment.
- Ensure appropriate Personal Protective Equipment (PPE) is available and used correctly.
- Report and investigate accidents, hazards, near misses, and unsafe conditions.
- Participate in quality inspections and implement corrective and preventive actions.
Inventory and Equipment Management
- Monitor stock levels of cleaning chemicals, consumables, and supplies.
- Request and receive cleaning materials and ensure proper inventory control.
- Inspect cleaning equipment regularly and coordinate repairs or replacements as needed.
- Ensure cleaning equipment is maintained in good working condition.
Customer Service and Administration
- Respond promptly to customer requests, complaints, and service issues.
- Liaise with clients, building occupants, and management to ensure customer satisfaction.
- Maintain accurate records of inspections, attendance, inventory, incidents, and completed work.
- Prepare daily, weekly, and monthly operational reports for management.
- Support emergency cleaning requirements and special cleaning projects as required.
Qualifications
- High school diploma or equivalent; a certificate or diploma in Facilities Management, Hospitality, Housekeeping, or a related field is an advantage.
- Training in cleaning operations, infection prevention, or occupational health and safety is desirable.
Experience
- Minimum of 2–4 years of experience in commercial, industrial, healthcare, hospitality, or institutional cleaning services.
- At least 1–2 years of supervisory experience in cleaning or housekeeping operations.
- Experience in contract cleaning or facilities management is preferred.
Required Skills
- Strong leadership and team supervision skills.
- Good knowledge of commercial cleaning methods, chemicals, equipment, and procedures.
- Knowledge of health, safety, environmental, and infection prevention standards.
- Excellent organizational and time management skills.
- Strong communication and interpersonal abilities.
- Problem-solving and decision-making skills.
- Ability to prioritize tasks and work under pressure.
- Basic computer skills, including Microsoft Office applications.
- Customer service and conflict resolution skills.
Key Performance Indicators (KPIs)
- Cleaning quality inspection scores.
- Compliance with cleaning schedules and Service Level Agreements (SLAs).
- Customer satisfaction and complaint resolution.
- Staff productivity and attendance.
- Inventory control and efficient use of cleaning supplies.
- Compliance with health, safety, and environmental requirements.
- Timely completion of corrective actions.
- Reduction in cleaning-related incidents and non-conformities.
Working Conditions
- Primarily based at operational sites with regular supervision of cleaning activities.
- Frequent walking, standing, lifting, and movement throughout assigned facilities.
- May require work during evenings, weekends, public holidays, or rotating shifts.
- Exposure to cleaning chemicals and equipment; appropriate Personal Protective Equipment (PPE) must be worn.
- Regular interaction with clients, building occupants, contractors, and operational staff.
