Job Description: Quality Assurance Officer
Job Summary
The Quality Assurance (QA) Officer is responsible for developing, implementing, and maintaining the organization's Quality Management System (QMS) to ensure products, services, and operational processes comply with company standards, customer requirements, and applicable regulatory and industry standards. The role supports continuous improvement initiatives through audits, process monitoring, corrective actions, and quality performance reporting.
Key Responsibilities
- Implement and maintain the organization's Quality Management System (QMS).
- Develop, review, and update quality policies, procedures, work instructions, and standard operating procedures (SOPs).
- Monitor compliance with company quality standards, customer requirements, and applicable regulations.
- Conduct internal quality audits and coordinate external audits and certifications.
- Identify non-conformities, investigate root causes, and implement corrective and preventive actions (CAPA).
- Monitor quality performance indicators and prepare periodic quality reports.
- Ensure proper documentation and control of quality records.
- Support risk assessments and continuous improvement initiatives.
- Coordinate with department heads to ensure consistent implementation of quality standards.
- Provide quality awareness training and guidance to employees.
- Participate in supplier evaluations and quality assessments where applicable.
- Assist in managing customer complaints, quality issues, and corrective action follow-ups.
- Ensure compliance with ISO standards and other applicable quality management requirements.
- Support management during quality reviews and certification processes.
Qualifications
- Bachelor's degree in Engineering, Quality Management, Business Administration, Industrial Engineering, or a related field.
- 2–5 years of experience in Quality Assurance, Quality Management, or Compliance.
- Knowledge of Quality Management Systems (QMS), particularly ISO 9001.
- Professional certification such as ISO 9001 Internal Auditor or Lead Auditor is an advantage.
- Experience with quality audits, documentation, and process improvement.
Required Skills
- Quality Management System (QMS) administration.
- Internal and external auditing.
- Root cause analysis and CAPA management.
- Risk assessment and process improvement.
- Documentation and document control.
- Data analysis and quality reporting.
- Knowledge of ISO standards and regulatory requirements.
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and quality management software.
Key Competencies
- Attention to detail.
- Analytical and critical thinking.
- Integrity and accountability.
- Planning and organizational skills.
- Decision-making and problem-solving.
- Teamwork and collaboration.
- Continuous improvement mindset.
- Ability to maintain confidentiality and professionalism.
Working Conditions
- Full-time position based in an office, manufacturing facility, construction site, or service environment, depending on the organization.
- Regular interaction with cross-functional teams, customers, suppliers, and auditors.
- Occasional travel may be required for audits, inspections, or supplier assessments.
Preferred Qualifications
- ISO 9001 Internal Auditor or Lead Auditor certification.
- Experience in quality assurance within construction, engineering, manufacturing, healthcare, or service industries.
- Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
- Experience with ERP systems, document control systems, and quality management software.
