Job Description: Sales Support
Job Summary
We are seeking a detail-oriented and proactive Sales Support professional to provide administrative and operational support to the sales team. The role will coordinate customer orders, quotations, documentation, sales reports, and internal follow-ups to ensure smooth and efficient sales operations and excellent customer service.
Key Responsibilities
- Provide day-to-day administrative and operational support to the sales team.
- Prepare quotations, sales orders, invoices, and other sales-related documentation.
- Process customer orders accurately and coordinate with relevant departments for fulfillment.
- Maintain accurate customer, product, pricing, and order information in ERP/CRM systems.
- Coordinate with customers regarding order status, pricing, availability, delivery schedules, and documentation.
- Follow up with warehouse, logistics, accounts, procurement, and other departments to ensure timely order execution.
- Track open orders, deliveries, pending payments, and other sales-related activities.
- Assist sales representatives in preparing proposals, presentations, reports, and customer communications.
- Respond to routine customer inquiries and route complex issues to the appropriate sales team member.
- Maintain organized records of quotations, orders, customer correspondence, and sales documentation.
- Prepare daily, weekly, and monthly sales reports and MIS as required.
- Monitor sales targets, order pipelines, and pending activities and provide updates to management.
- Support the sales team in coordinating customer meetings, appointments, and follow-ups.
- Assist in maintaining and updating CRM databases and sales pipelines.
- Coordinate with accounts regarding billing, credit status, payment follow-ups, and customer account issues.
- Identify recurring operational issues and suggest improvements to sales support processes.
- Ensure compliance with company policies, pricing procedures, approval processes, and documentation standards.
- Perform other sales and administrative duties assigned by management.
Qualifications
- Bachelor's degree or diploma in Business Administration, Commerce, Sales, Marketing, or a related field.
- 1–4 years of experience in sales support, sales coordination, customer service, order processing, or commercial operations.
- Experience with ERP/CRM systems is preferred.
- Good working knowledge of Microsoft Office, particularly Excel and Outlook.
Key Skills
- Sales administration and coordination
- Customer service
- Order processing and follow-up
- Quotation and documentation management
- ERP/CRM proficiency
- Microsoft Excel and reporting
- Communication and interpersonal skills
- Attention to detail and accuracy
- Time management and prioritization
- Problem-solving
- Cross-functional coordination
- Ability to work under pressure and meet deadlines
Key Performance Indicators (KPIs)
- Order processing accuracy and turnaround time
- Quotation response time
- On-time order fulfillment
- Customer response and resolution time
- Sales documentation accuracy
- CRM/ERP data accuracy
- Pending order and follow-up closure
- Sales team support effectiveness
- Customer satisfaction
- Adherence to internal processes and SLAs
Preferred Candidate Profile
The ideal candidate should be an organized, responsive, and customer-focused professional who can efficiently support multiple sales activities. Strong follow-up skills, attention to detail, communication abilities, and the ability to coordinate effectively across departments are essential for success in this role.
