Job Description – Export Sales Supervisor (FMCG)
An Export Sales Supervisor (FMCG) is responsible for supporting export sales operations, managing customer relationships, coordinating international orders, and assisting in achieving overseas sales targets for FMCG products.
Key Responsibilities
- Support the Export Sales Manager in executing export sales strategies.
- Manage daily communication with international customers, distributors, and business partners.
- Follow up on export inquiries, quotations, orders, and shipment updates.
- Assist in developing new export markets and customer accounts.
- Maintain strong relationships with existing overseas clients.
- Coordinate with production, logistics, and supply chain teams to ensure timely order delivery.
- Prepare sales reports, order status updates, and market feedback.
- Monitor customer requirements and ensure proper documentation.
- Assist with export documentation, including invoices, packing lists, and shipping documents.
- Track shipments and coordinate with logistics providers.
- Support pricing discussions and customer negotiations.
- Monitor competitor activities and market trends.
- Ensure customer complaints and issues are handled promptly.
- Maintain accurate customer records and sales databases.
Qualifications
- Bachelor's degree in Business Administration, Marketing, International Trade, or a related field.
- Experience in FMCG export sales is preferred.
- Experience in food and beverage business is an advantage.
- Knowledge of export processes, documentation, and international trade procedures.
- Experience dealing with distributors, importers, or overseas customers is preferred.
- Good knowledge of Microsoft Office and sales reporting tools.
Required Skills
- Good communication and customer relationship skills.
- Understanding of FMCG products and export markets.
- Strong follow-up and coordination abilities.
- Good negotiation and problem-solving skills.
- Ability to manage multiple orders and customer requirements.
- Attention to detail and accuracy in documentation.
- Teamwork and ability to work in a fast-paced sales environment.
Main Objective
The main objective of an Export Sales Supervisor (FMCG) is to support international sales operations, maintain customer relationships, coordinate export activities, and help the company achieve its global sales targets efficiently.
