Job Description: Sales Coordinator
Job Title: Sales Coordinator
Job Summary
We are looking for an organized and proactive Sales Coordinator to support the sales team with daily operations, customer communication, quotation preparation, order processing, and sales documentation. The candidate will coordinate with customers and internal departments to ensure smooth sales operations, timely delivery of products, and excellent customer service.
Key Responsibilities
- Coordinate with the sales team regarding customer enquiries, quotations, and orders.
- Handle incoming calls, emails, and customer enquiries professionally.
- Prepare quotations, proforma invoices, purchase orders, and other sales-related documents.
- Follow up with customers on quotations, pending orders, payments, and delivery schedules.
- Maintain customer databases, sales records, enquiry registers, and order status reports.
- Coordinate with purchase, accounts, stores, logistics, and project teams to ensure timely order processing and delivery.
- Update customers regarding product availability, order status, and delivery timelines.
- Assist the sales team in preparing sales reports, presentations, and commercial proposals.
- Track sales enquiries and follow up on pending quotations to support order conversion.
- Maintain proper filing of sales documents, correspondence, and customer records.
- Support the sales team in achieving business targets and maintaining customer satisfaction.
- Coordinate meetings, appointments, and customer follow-ups when required.
- Assist in resolving customer complaints and coordinating appropriate solutions.
- Perform other sales coordination and administrative duties assigned by management.
Qualifications
- Bachelor's degree or diploma in Business Administration, Commerce, Marketing, or a related field is preferred.
- Previous experience in sales coordination, customer service, or office administration is an advantage.
- Freshers with good communication and computer skills may also apply.
Required Skills
- Good verbal and written communication skills.
- Proficiency in MS Office, especially Excel, Word, and email.
- Strong organizational and multitasking abilities.
- Good telephone etiquette and customer-handling skills.
- Attention to detail and accuracy in documentation.
- Ability to coordinate with multiple departments effectively.
- Good follow-up, problem-solving, and time-management skills.
- Knowledge of ERP or CRM software is an advantage.
Preferred Experience
- Experience in sales coordination, order processing, or customer relationship management.
- Familiarity with quotations, invoices, purchase orders, and delivery documentation.
- Experience in trading, engineering, industrial products, MEP, or fire and safety companies is preferred.
Key Performance Indicators (KPIs)
- Timely preparation and submission of quotations.
- Accuracy of sales documentation and order processing.
- Timely follow-up on enquiries and pending quotations.
- Efficient coordination of customer orders and deliveries.
- Customer satisfaction and response time.
- Accuracy of customer records and sales reports.
