Team Leader
Position Overview:
The Team Leader provides technical leadership, mentorship, and day-to-day direction to a team of IT professionals. This role balances hands-on technical work with people management, ensuring team productivity, skill development, and alignment with organizational goals.
Key Responsibilities:
- Lead, mentor, and develop a team of engineers or support staff.
- Assign tasks, monitor progress, and ensure timely completion of projects and operational work.
- Conduct performance reviews, set objectives, and identify training needs.
- Act as an escalation point for complex technical issues.
- Collaborate with other managers and stakeholders to prioritize workloads and resources.
- Foster a collaborative, positive, and high-performance team culture.
- Contribute to strategic planning, budgeting, and process improvement initiatives.
- Ensure adherence to IT policies, security standards, and compliance requirements.
- Report on team metrics, achievements, and challenges to senior management.
Qualifications:
- 5+ years of IT experience with at least 2 years in a leadership or supervisory role.
- Strong technical background in relevant domain (infrastructure, support, networking, etc.).
- Excellent interpersonal, communication, and conflict-resolution skills.
- Proven ability to manage projects, deadlines, and multiple priorities.
- Experience with IT service management (ITIL) frameworks is preferred.
