Job Title: Senior Hostess
Job Summary
The Senior Hostess plays a key role in delivering an exceptional guest experience by managing reservations, coordinating seating, and supporting the front-of-house team. She acts as a senior team member who guides junior hostesses and ensures smooth daily operations at the reception area.
Key Responsibilities
1. Guest Relations
- Welcome and greet guests in a friendly and professional manner
- Handle guest concerns, complaints, and special requests effectively
- Ensure a high standard of customer service at all times
2. Reservation Management
- Manage bookings through reservation systems
- Handle phone calls, online reservations, and walk-in guests
- Organize waitlists and provide accurate wait-time estimates
3. Seating Coordination
- Assign tables efficiently based on availability and service flow
- Coordinate with service staff to ensure tables are ready
- Maximize seating capacity while maintaining guest comfort
4. Team Support & Leadership
- Assist in training new hostesses
- Guide junior staff during shifts
- Step in as acting supervisor when the Head Hostess is absent
5. Communication & Coordination
- Work closely with servers, kitchen, and management
- Communicate guest preferences or special occasions
- Ensure smooth front-of-house operations during busy periods
6. Administrative Duties
- Maintain guest records and reservation logs
- Assist in preparing reports (guest flow, peak hours)
- Ensure reception area is clean, organized, and presentable
Skills & Qualifications
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Leadership and team support skills
- Professional appearance and positive attitude
- Ability to remain calm under pressure
- Familiarity with reservation systems (preferred)
Education & Experience
- High school diploma or equivalent
- 2–3 years experience as a hostess or in hospitality/customer service
- Experience in a busy restaurant or hotel environment preferred
Work Environment
- Fast-paced hospitality setting
- Requires standing for extended periods
- Flexible schedule including evenings, weekends, and holidays
