Job Description – Waiter / Waitress
Position Title
Waiter / Waitress
Job Summary
The Waiter/Waitress is responsible for providing excellent customer service by welcoming guests, taking food and beverage orders, serving meals, and ensuring a pleasant dining experience. The role requires professionalism, attention to detail, and effective communication to maintain high service standards and customer satisfaction.
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Present menus, explain menu items, and provide recommendations when requested.
- Take accurate food and beverage orders and enter them into the POS system.
- Serve food and beverages promptly according to service standards.
- Monitor guest satisfaction and respond to requests or concerns efficiently.
- Coordinate with kitchen and bar staff to ensure timely order delivery.
- Prepare and set up dining areas before service and maintain cleanliness throughout shifts.
- Clear tables, reset seating areas, and assist with restaurant cleanliness.
- Process guest payments and provide accurate billing when required.
- Follow food safety, hygiene, and sanitation procedures.
- Upsell menu items, promotions, and special offers to enhance guest experience and sales.
- Attend team meetings and training sessions as required.
- Support colleagues and contribute to a positive team environment.
Required Skills & Qualifications
- Previous experience in a restaurant, café, hotel, or hospitality environment preferred.
- Excellent customer service and communication skills.
- Professional appearance and positive attitude.
- Ability to work efficiently in a fast-paced environment.
- Strong interpersonal and teamwork skills.
- Basic numeracy skills for handling payments and billing.
- Ability to multitask and remain organized during busy service periods.
Preferred Qualifications
- High school diploma or equivalent.
- Hospitality or customer service training is an advantage.
- Knowledge of POS systems and restaurant service procedures.
- Food Safety and Hygiene Certification preferred.
Working Conditions
- Ability to stand and walk for extended periods.
- Flexible work schedule, including evenings, weekends, and public holidays.
- Frequent interaction with guests and restaurant staff.
- Fast-paced and customer-focused work environment.
Key Performance Indicators (KPIs)
- Customer satisfaction and guest feedback.
- Order accuracy.
- Service speed and efficiency.
- Sales and upselling performance.
- Attendance and punctuality.
- Compliance with service, hygiene, and safety standards.
