Position
Employee Relations Office
Job Summary
We are seeking a professional and people-oriented Employee Relations Officer to manage employee relations, workplace concerns, grievance handling, disciplinary matters, and employee engagement activities. The role will help maintain a positive, respectful, and productive work environment while ensuring HR policies and applicable labour requirements are consistently followed.
Key Responsibilities
Employee Relations
- Act as a primary point of contact for employees regarding workplace concerns and HR-related matters.
- Develop and maintain positive relationships between employees and management.
- Listen to employee concerns and provide appropriate guidance and support.
- Handle employee grievances, complaints, and workplace disputes professionally and confidentially.
- Investigate employee relations issues and recommend appropriate corrective actions.
- Support management in resolving workplace conflicts and maintaining a positive work environment.
- Conduct employee meetings, counselling sessions, and feedback discussions when required.
HR Policies & Procedures
- Communicate company HR policies, procedures, rules, and employee benefits to staff.
- Ensure consistent implementation of HR policies across departments.
- Assist in developing and updating employee handbooks, policies, and procedures.
- Monitor compliance with company policies and applicable employment/labour regulations.
- Maintain proper documentation of employee relations cases and actions taken.
Disciplinary & Performance Management
- Assist management in handling disciplinary cases in accordance with company policies.
- Prepare warning letters, show-cause notices, disciplinary documentation, and other HR correspondence.
- Support performance improvement processes and employee counselling.
- Monitor repeated attendance, conduct, or performance-related issues.
- Maintain confidential records of disciplinary and performance-related matters.
Employee Engagement & Welfare
- Organize employee engagement activities, meetings, surveys, and welfare initiatives.
- Gather employee feedback and identify areas for improvement.
- Support employee recognition and appreciation programs.
- Coordinate with HR and management to address workplace welfare concerns.
- Help improve employee morale, retention, and overall workplace satisfaction.
HR Administration & Reporting
- Maintain accurate employee records and correspondence related to employee relations.
- Prepare periodic reports on grievances, disciplinary cases, absenteeism, turnover, and employee engagement.
- Track and follow up on open employee relations cases until resolution.
- Coordinate with HR, payroll, administration, and department managers as required.
- Maintain strict confidentiality of employee information.
- Assist with HR audits and compliance reviews.
Candidate Profile
- Bachelor's degree in Human Resources, Business Administration, Industrial Relations, Psychology, or a related field.
- 2–5 years of experience in employee relations, HR generalist, personnel administration, or a similar role.
- Good understanding of HR practices, workplace policies, and labour regulations.
- Strong interpersonal, communication, counselling, and conflict-resolution skills.
- Ability to handle sensitive and confidential matters with professionalism.
- Strong documentation and report-writing skills.
- Good knowledge of MS Office, particularly Word and Excel.
- Ability to work effectively with employees at all levels.
- Strong listening skills, patience, fairness, and sound judgment.
Key Skills
- Employee Relations
- Grievance Handling
- Conflict Resolution
- Disciplinary Procedures
- Employee Counselling
- HR Policy Implementation
- Employee Engagement
- Performance Management
- Labour Compliance
- Communication & Interpersonal Skills
- Confidentiality
- Problem Solving
Key Performance Indicators (KPIs)
- Timely and effective resolution of employee grievances
- Employee satisfaction and engagement levels
- Timely closure of employee relations cases
- Proper documentation of disciplinary and grievance matters
- Reduction in recurring workplace conflicts
- Compliance with HR policies and applicable labour requirements
- Employee retention and turnover trends
- Effectiveness of employee engagement initiatives
