Job Description: Telesales / Customer Service Executive (Female)
Job Summary
We are looking for a confident, enthusiastic, and customer-focused Telesales / Customer Service Executive to handle customer inquiries, make outbound calls, generate leads, promote products/services, and maintain strong customer relationships.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Contact prospective customers and explain products/services.
- Generate leads and convert inquiries into sales.
- Follow up with existing and potential customers.
- Understand customer requirements and provide suitable solutions.
- Respond to customer questions, complaints, and requests promptly.
- Maintain accurate records of calls, customer information, and sales activities.
- Achieve assigned sales and customer service targets.
- Coordinate with the sales and other internal teams when required.
- Provide regular updates on leads, follow-ups, and sales performance.
Requirements
- Female candidates preferred.
- Minimum qualification: Plus Two / Diploma / Bachelor's degree.
- Previous experience in telesales, telecalling, customer service, or sales is preferred.
- Excellent communication and interpersonal skills.
- Pleasant and confident telephone manner.
- Good knowledge of Malayalam and English; additional languages are an advantage.
- Basic computer knowledge and familiarity with MS Office.
- Ability to handle customers professionally and work toward targets.
Key Skills
- Telesales & telecalling
- Customer relationship management
- Lead generation and follow-up
- Good verbal communication
- Negotiation and persuasion
- Problem-solving
- Teamwork
- Target-oriented approach
