Restaurant General Manager / Operations Manager
Company: Go Crispy
Location: Riyadh, Saudi Arabia
Industry: Quick Service Restaurant (QSR) / Hospitality
Job Type: Full-time
🚀 About Go Crispy
Go Crispy is a dynamic and growing Quick Service Restaurant brand, bringing a fresh and exciting culinary experience to Saudi Arabia. We are passionate about serving high-quality food with exceptional speed and service. As we expand our operations in Riyadh, we are looking for driven hospitality professionals to lead our teams and deliver unforgettable customer experiences.
📍 Your Role
We are seeking an experienced and passionate Restaurant General Manager (or Operations Manager, depending on the seniority) to oversee the daily operations of our new location in Riyadh. You will be the leader on the ground, responsible for driving profitability, ensuring operational excellence, building a high-performing team, and upholding the Go Crispy brand standards.
🎯 Key Responsibilities
- Leadership & Team Management: Recruit, train, schedule, motivate, and lead a team of frontline staff and shift supervisors. Foster a positive, high-energy, and accountable work culture.
- Operational Excellence: Ensure all restaurant operations run smoothly, efficiently, and in compliance with company standards, health codes, and safety regulations.
- Financial Performance: Manage P&L responsibilities, including inventory control, food cost, labor budgeting, and driving sales growth to achieve and exceed financial targets.
- Customer Experience: Champion customer satisfaction. Ensure every guest receives speedy, friendly, and exceptional service. Address feedback promptly and effectively.
- Quality & Consistency: Maintain the highest standards of food quality, presentation, and consistency in every order.
- Marketing & Growth: Support local marketing initiatives and community engagement to drive brand awareness and customer loyalty.
✅ What We’re Looking For (Requirements)
- Proven experience in a managerial role within a Quick Service Restaurant (QSR) or fast-paced hospitality environment.
- Strong leadership skills with the ability to coach, develop, and inspire a diverse team.
- Solid understanding of restaurant financials, inventory management, and cost control.
- Excellent problem-solving skills and the ability to thrive under pressure.
- Passion for the food and beverage industry and a commitment to outstanding customer service.
- Flexibility to work in a shift-based schedule, including weekends and holidays.
- Excellent communication skills in English; Arabic is a significant advantage.
- Must be based in or willing to relocate to Riyadh with a valid transferable Iqama.
✨ What We Offer
- A competitive, tax-free salary and performance-based incentives.
- A pivotal role in a growing, ambitious brand with significant career growth opportunities.
- Comprehensive training and professional development.
- A vibrant, fast-paced, and supportive work environment.
