Sales Coordinator
Job Summary
The Sales Coordinator is responsible for identifying and pursuing new sales opportunities, building strong customer relationships, negotiating deals, and ensuring high levels of customer satisfaction. The role requires achieving or exceeding assigned sales targets while supporting the sales team through effective coordination, reporting, and customer service.
Key Responsibilities
Sales & Business Development
- Identify and pursue new sales prospects and business opportunities.
- Monitor the sales industry to identify changes in market trends and adjust sales strategies accordingly.
- Focus on promoting and selling newly launched projects and products.
- Negotiate sales deals and contracts with prospective clients.
- Achieve or exceed assigned sales targets and performance objectives.
Customer Relationship Management
- Provide accurate information and appropriate responses to customer inquiries.
- Ensure high standards of customer service and maintain strong client relationships.
- Assist in resolving customer complaints and issues in a timely and professional manner.
- Maintain regular communication with existing and potential clients.
Reporting & Documentation
- Collect, analyze, and interpret sales records to prepare reports and forecasts.
- Maintain and regularly update customer databases and client records.
- Keep accurate and updated sales reports, including:
- Daily Leads Tracking Sheet
- Main Booking Sheet
- Lost and Turned-Down Reports
- Sales Performance Reports
- Ensure all sales-related documentation is complete and properly maintained.
Administrative Support
- Support the sales team with administrative and coordination tasks.
- Assist team members whenever workload and time permit.
- Ensure compliance with company policies, customer service standards, and CRM procedures.
- Perform any other duties assigned by the Line Manager.
Requirements
- Bachelor's degree or diploma in Business Administration, Sales, Marketing, or a related field.
- Previous experience in sales coordination, customer service, or a similar role preferred.
- Strong communication, negotiation, and interpersonal skills.
- Proficiency in Microsoft Office and CRM systems.
- Excellent organizational and time-management abilities.
- Ability to work independently and as part of a team.
- Strong analytical and reporting skills.
Key Competencies
- Sales and Business Development
- Customer Relationship Management
- Communication and Negotiation
- Data Analysis and Reporting
- Problem Solving
- Teamwork and Collaboration
- Attention to Detail
- Target-Oriented Mindset
