Job Description: Operations Manager – Financial Services (Banking/Securities)
Job Title
Operations Manager – Financial Services (Banking/Securities)
Job Summary
The Operations Manager is responsible for overseeing the day-to-day operational activities of banking or securities services to ensure efficiency, accuracy, regulatory compliance, and high-quality customer service. This role manages operational processes, leads teams, implements process improvements, mitigates operational risks, and ensures adherence to internal policies and external regulatory requirements.
Key Responsibilities
- Manage daily operational activities across banking, securities, or financial services functions.
- Ensure timely and accurate processing of financial transactions, settlements, reconciliations, and account maintenance.
- Monitor operational performance and implement process improvements to enhance efficiency and service quality.
- Develop, review, and enforce operational policies, procedures, and internal controls.
- Ensure compliance with applicable banking, securities, anti-money laundering (AML), know-your-customer (KYC), and regulatory requirements.
- Identify, assess, and mitigate operational risks while ensuring business continuity.
- Lead, mentor, and develop operations staff through coaching, training, and performance management.
- Collaborate with compliance, finance, risk management, technology, and customer service teams to support business objectives.
- Prepare operational reports, performance metrics, and management dashboards.
- Investigate operational issues, customer complaints, and transaction exceptions, implementing corrective actions where necessary.
- Support audits, regulatory inspections, and internal control reviews.
- Participate in system implementations, digital transformation initiatives, and operational change projects.
- Manage vendor relationships and service level agreements where applicable.
- Ensure adherence to service standards, turnaround times, and quality benchmarks.
Qualifications
- Bachelor's degree in Finance, Business Administration, Accounting, Economics, or a related field.
- Master's degree or professional certification (e.g., MBA, CFA, FRM, CAMS, or equivalent) is an advantage.
- Knowledge of banking operations, securities processing, payments, settlements, and financial regulations.
Experience
- 5–10 years of experience in banking, securities, or financial services operations.
- Minimum 3 years of supervisory or management experience.
- Experience with operational risk management, regulatory compliance, and process improvement initiatives is preferred.
Skills and Competencies
- Strong leadership and people management skills.
- Excellent analytical and problem-solving abilities.
- Knowledge of banking products, securities operations, and financial markets.
- Understanding of AML, KYC, fraud prevention, and regulatory compliance requirements.
- Strong communication and stakeholder management skills.
- Project management and process improvement capabilities.
- Proficiency in banking systems, securities platforms, and Microsoft Office applications.
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and commitment to operational excellence.
Key Performance Indicators (KPIs)
- Operational accuracy and processing efficiency.
- Compliance with regulatory and internal policy requirements.
- Transaction turnaround times and service level achievement.
- Reduction in operational errors and financial losses.
- Customer satisfaction and service quality metrics.
- Audit and regulatory inspection outcomes.
- Team productivity, engagement, and development.
- Successful delivery of operational improvement initiatives.
Working Conditions
- Office-based environment with occasional extended hours during reporting periods, system implementations, or regulatory deadlines.
- May require coordination with multiple departments, regulators, financial institutions, and external service providers.
Reporting To
- Head of Operations
- Director of Operations
- Chief Operating Officer (COO)
- Head of Banking or Securities Operations
