Job Title
Clinic Manager
Job Summary
The Clinic Manager is responsible for overseeing the daily operations of the clinic, ensuring the delivery of high-quality patient care and efficient administrative services. This role manages clinical and non-clinical staff, ensures compliance with healthcare regulations, optimizes operational performance, and fosters a positive environment for patients, families, and employees. In a special needs or rehabilitation setting, the Clinic Manager works closely with multidisciplinary teams to support the delivery of therapeutic and educational services.
Key Responsibilities
- Oversee the day-to-day operations of the clinic to ensure efficient and high-quality service delivery.
- Supervise administrative, clinical support, and operational staff, ensuring effective scheduling and performance.
- Develop and implement operational policies, procedures, and quality improvement initiatives.
- Ensure compliance with healthcare regulations, licensing requirements, and organizational policies.
- Coordinate patient registration, appointments, admissions, and follow-up processes.
- Monitor clinic performance, patient satisfaction, and operational KPIs, implementing improvements where needed.
- Manage clinic budgets, operational expenses, procurement, and inventory of medical and office supplies.
- Collaborate with healthcare professionals, therapists, educators, and external stakeholders to ensure coordinated care.
- Support recruitment, onboarding, training, and performance management of clinic staff.
- Address patient and family concerns professionally and ensure timely resolution of complaints.
- Maintain accurate operational records, reports, and documentation.
- Coordinate health, safety, infection control, and emergency preparedness activities.
- Ensure the confidentiality and security of patient information in accordance with applicable regulations.
- Promote a culture of teamwork, continuous improvement, and excellent customer service.
Required Qualifications
- Bachelor's degree in Healthcare Administration, Business Administration, Hospital Management, Nursing, Allied Health, or a related field.
- 5–8 years of experience in healthcare or clinic operations, with at least 2 years in a supervisory or management role.
- Experience managing multidisciplinary teams in a healthcare, rehabilitation, or special needs environment is highly preferred.
- Strong knowledge of healthcare regulations, quality standards, and clinic administration.
- Proficiency in Microsoft Office and clinic management or electronic medical record (EMR) systems.
Required Skills
- Strong leadership and people management skills.
- Excellent organizational and time-management abilities.
- Strong communication and interpersonal skills.
- Ability to manage budgets, resources, and operational performance.
- Problem-solving and decision-making skills.
- Customer service and patient relationship management.
- Ability to work effectively under pressure and manage multiple priorities.
- High level of professionalism, integrity, and confidentiality.
Preferred Qualifications
- Master's degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field is an advantage.
- Experience in a Special Needs Centre, rehabilitation facility, or pediatric healthcare setting.
- Knowledge of quality management systems and healthcare accreditation standards.
- Certification in healthcare management or project management is a plus.
Working Conditions
- Full-time position.
- Clinic or healthcare facility-based role.
- May require occasional evening or weekend work to support operational needs.
- Interaction with patients, families, healthcare professionals, and external service providers on a regular basis.
Career Progression
A Clinic Manager can advance to roles such as:
- Senior Clinic Manager
- Operations Manager (Healthcare)
- Regional Clinic Manager
- Healthcare Administrator
- Hospital Operations Manager
- Director of Clinical Operations
- Healthcare Services Director
