Job Title
Receptionist
Job Description
Position Summary
We are seeking a friendly, organized, and professional Receptionist to serve as the first point of contact for visitors, clients, and employees. The ideal candidate will manage front desk operations, handle incoming calls and correspondence, provide administrative support, and ensure a welcoming and efficient office environment.
Key Responsibilities
- Greet and welcome visitors, clients, and guests in a professional manner.
- Answer, screen, and direct incoming phone calls to the appropriate departments.
- Manage the reception area, ensuring it is clean, organized, and presentable.
- Schedule and coordinate appointments, meetings, and conference room bookings.
- Receive, sort, and distribute mail, courier deliveries, and packages.
- Maintain visitor logs and issue visitor passes in accordance with company policies.
- Handle general inquiries and provide accurate information about the organization.
- Perform administrative tasks such as filing, photocopying, scanning, and data entry.
- Maintain office supplies inventory and coordinate replenishment when required.
- Assist with travel arrangements, meeting logistics, and other administrative duties.
- Support various departments with clerical and coordination tasks as assigned.
- Ensure confidentiality of sensitive information and comply with company policies.
Required Qualifications
- High school diploma or equivalent; a diploma or bachelor's degree in Business Administration or a related field is an advantage.
- 1–2 years of experience as a receptionist, front desk executive, customer service representative, or in a similar administrative role.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and basic office equipment.
- Strong organizational and multitasking abilities.
- Professional appearance and positive attitude.
Preferred Skills
- Customer service and interpersonal skills
- Telephone etiquette
- Time management and organizational skills
- Attention to detail
- Problem-solving ability
- Ability to multitask in a fast-paced environment
- Professional communication
- Basic administrative and clerical skills
Key Performance Indicators (KPIs)
- Visitor and customer satisfaction
- Call response and routing efficiency
- Accuracy of appointment scheduling
- Timeliness of administrative support
- Front desk organization and professionalism
- Accuracy of records and documentation
- Attendance and punctuality
Compensation & Benefits
- Competitive salary
- Health insurance and employee benefits
- Paid annual leave and public holidays
- Training and professional development opportunities
- Career growth within the organization
- Supportive and professional work environment
