Job Title: Waitress (Server)
Job Summary
A Waitress provides excellent customer service by taking orders, serving food and beverages, and ensuring guests have a pleasant dining experience. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
- Greet customers and present menus
- Take accurate food and beverage orders
- Serve food and drinks in a timely and professional manner
- Check on customers to ensure satisfaction and handle any concerns
- Prepare and set tables before and after service
- Process bills and handle payments (cash, card, digital)
- Maintain cleanliness and organization of the dining area
- Coordinate with kitchen staff to ensure smooth service
- Follow hygiene and safety standards
- Upsell menu items when appropriate
Qualifications & Skills
- High school diploma or equivalent (preferred)
- Previous experience in hospitality or customer service is a plus
- Strong communication and interpersonal skills
- Friendly and professional attitude
- Ability to work in a fast-paced environment
- Basic math skills for billing and payments
- Physical stamina to stand and walk for long periods
Key Competencies
- Customer service orientation
- Teamwork
- Time management
- Attention to detail
- Problem-solving
Reporting Line
Typically reports to the Head Waiter, Restaurant Supervisor, or Restaurant Manager.
Work Environment
- Restaurants, cafés, hotels, or catering services
- Requires flexible working hours, including evenings, weekends, and holidays
- Fast-paced and customer-focused setting
