Job Summary
We are seeking an experienced and results-driven Operations Manager to oversee the day-to-day operations of multiple Quick Service Restaurant (QSR) outlets. The ideal candidate will ensure operational excellence, maintain high standards of food quality and customer service, drive sales growth, manage costs, and lead restaurant teams to achieve business objectives.
Key Responsibilities
- Oversee the daily operations of assigned QSR outlets to ensure smooth and efficient functioning.
- Monitor and improve restaurant performance, sales, profitability, and customer satisfaction.
- Ensure compliance with company SOPs, food safety, hygiene, and health regulations.
- Recruit, train, coach, and evaluate restaurant managers and staff.
- Develop employee schedules and ensure adequate staffing levels.
- Monitor inventory, purchasing, and stock control to minimize waste and control costs.
- Analyze sales reports, KPIs, and financial performance to identify improvement opportunities.
- Resolve customer complaints promptly and maintain high service standards.
- Conduct regular store audits to ensure operational consistency and brand standards.
- Coordinate with procurement, finance, HR, and marketing teams to support business operations.
- Implement promotional campaigns and operational initiatives to drive revenue growth.
- Ensure compliance with labor laws, company policies, and workplace safety standards.
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 5–8 years of experience in restaurant operations, with at least 2–3 years in a managerial role within the QSR industry.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proven experience in managing multiple restaurant outlets is preferred.
- Strong financial acumen with experience in budgeting, cost control, and P&L management.
- Proficiency in MS Office and restaurant POS/ERP systems.
- Willingness to travel between restaurant locations as required.
- Ability to work flexible hours, including weekends and holidays.
Preferred Skills
- Multi-unit restaurant operations management.
- Sales and profitability improvement.
- Inventory and supply chain management.
- Customer experience management.
- Food safety and quality compliance.
- Staff training and performance management.
- Strategic planning and decision-making.
- Strong analytical and organizational skills.
What We Offer
- Competitive salary and performance-based incentives.
- Career growth opportunities within the organization.
- Professional training and leadership development.
- Supportive and dynamic work environment.
- Employee benefits as per company policy.
