Learning & Development - LMS Support Resource

SIMFOTIX • Full-time • Dubai, United Arab Emirates • 22h ago

Job Description: Learning & Development – LMS Support Resource

Role Overview

The LMS Support Resource will be responsible for the day-to-day administration, maintenance, and user support of the organization’s Learning Management System (LMS). The role will support employees, trainers, and L&D teams in managing learning programs, course assignments, user records, training completion, reports, and system-related queries.

Key Responsibilities

Administer and maintain the LMS, including user accounts, learning paths, courses, curricula, and training assignments.
Create, upload, configure, and maintain learning content such as e-learning courses, videos, documents, assessments, and SCORM packages.
Enroll employees in required and elective training programs based on business and compliance requirements.
Monitor training completion, overdue learning, attendance, and certification status.
Provide first-level LMS support to employees, managers, trainers, and L&D stakeholders.
Troubleshoot LMS access, enrollment, course launch, completion, assessment, and reporting issues.
Coordinate with the LMS vendor/technical team for system defects and complex issues.
Generate and distribute regular training and compliance reports for HR, L&D, and business stakeholders.
Maintain accurate learner profiles, training records, completion data, and certification information.
Support virtual, classroom, and blended learning programs through the LMS.
Assist with LMS testing during system upgrades, enhancements, integrations, and new feature releases.
Support the creation and maintenance of learning catalogs, learning paths, curricula, and training calendars.
Ensure training data and LMS processes comply with organizational policies and data-quality standards.
Maintain LMS documentation, FAQs, user guides, and standard operating procedures.
Support audits by providing accurate training records and reports.
Identify opportunities to improve LMS processes, user experience, and learning administration efficiency.

Required Skills & Qualifications

Bachelor’s degree in HR, Business Administration, Information Technology, Education, or a related field.
2–5 years of experience in LMS administration, L&D operations, HR operations, or a similar support role.
Hands-on experience with one or more LMS platforms such as SAP SuccessFactors Learning, Cornerstone, Workday Learning, Moodle, Oracle Learning, or similar systems.
Good understanding of LMS administration and learning management processes.
Strong Excel skills, including filtering, pivot tables, lookups, and data analysis.
Ability to troubleshoot system and user-access issues.
Strong attention to detail and data accuracy.
Good communication and stakeholder-management skills.
Ability to manage multiple requests and priorities in a timely manner.
Experience working with SCORM/e-learning content is an advantage.

Preferred Skills

Experience with LMS integrations and HRIS systems.
Knowledge of learning standards such as SCORM, AICC, or xAPI.
Experience with LMS reporting and dashboards.
Familiarity with ticketing/service-management tools.
Basic understanding of data privacy and employee learning records.
Experience supporting a global or large employee population.

Key Performance Indicators (KPIs)

LMS data accuracy and system availability.
Timely resolution of LMS support tickets.
Training enrollment and completion accuracy.
On-time generation of training reports.
User satisfaction with LMS support.
Accuracy and timeliness of compliance-training tracking.
Successful implementation of LMS updates and enhancements.

SIMFOTIX

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