Quality Manager — Job Description
Job Summary
The Quality Manager is responsible for developing, implementing, and maintaining the organization’s quality management system. The role ensures that products, services, and processes meet defined quality standards, customer requirements, and applicable regulatory requirements.
Key Responsibilities
- Develop and maintain the company’s Quality Management System (QMS).
- Establish quality standards, procedures, inspection methods, and performance measures.
- Monitor and improve quality across production, operations, and service processes.
- Lead quality inspections, audits, testing, and corrective actions.
- Investigate customer complaints, defects, non-conformities, and quality issues.
- Identify root causes and implement Corrective and Preventive Actions (CAPA).
- Conduct internal audits and coordinate external/customer audits.
- Ensure compliance with applicable ISO standards, regulatory requirements, and company procedures.
- Maintain quality records, reports, documentation, and key performance indicators.
- Work with production, engineering, procurement, and other departments to prevent quality problems.
- Develop and deliver quality-related training for employees.
- Monitor supplier quality and participate in supplier evaluation and improvement programs.
- Analyze quality data and recommend continuous improvement initiatives.
- Prepare periodic quality reports for senior management.
- Promote a strong quality culture and continuous improvement mindset throughout the organization.
Qualifications
- Bachelor’s degree in Quality Management, Engineering, Manufacturing, or a related field.
- Professional certification such as ISO 9001 Lead Auditor, Six Sigma, CQI/IRCA, or ASQ is an advantage.
- Typically 5+ years of relevant quality experience, including supervisory or managerial responsibility.
Required Skills
- Strong knowledge of QMS and ISO 9001.
- Quality inspection, auditing, and problem-solving skills.
- Knowledge of Root Cause Analysis, CAPA, 8D, FMEA, and SPC.
- Strong analytical and reporting abilities.
- Excellent communication and leadership skills.
- Good knowledge of Microsoft Office/Excel and quality-management software.
- Ability to manage multiple priorities and work effectively with cross-functional teams.
Key Performance Indicators (KPIs)
- Customer complaint rate
- Product/process defect rate
- First-pass yield
- Non-conformance rate
- CAPA closure time
- Audit findings and closure performance
- Supplier quality performance
- Cost of poor quality
- Customer satisfaction
