Job Description: Assistant Operations Manager (Arabic Speaker Only)
Job Title
Assistant Operations Manager
Location
Kingdom of Saudi Arabia (KSA)
Job Summary
The Assistant Operations Manager supports the Operations Manager in overseeing the daily operations of the restaurant, ensuring exceptional customer service, operational efficiency, and compliance with company standards. The role requires strong leadership, excellent organizational skills, and fluency in Arabic to effectively communicate with guests, employees, and stakeholders.
Key Responsibilities
- Assist in managing the day-to-day operations of the restaurant.
- Supervise and support front-of-house and back-of-house teams to ensure smooth service.
- Monitor customer service standards and resolve guest concerns promptly and professionally.
- Help recruit, train, coach, and evaluate staff performance.
- Ensure compliance with food safety, hygiene, health, and safety regulations.
- Coordinate staff schedules and maintain adequate staffing levels.
- Monitor inventory, ordering, and stock control to minimize waste and control costs.
- Support the implementation of company policies, procedures, and operational standards.
- Prepare operational reports and assist with budgeting and cost control.
- Collaborate with department managers to improve efficiency and guest satisfaction.
- Ensure the restaurant maintains high standards of cleanliness, presentation, and service quality.
- Act as the Operations Manager in their absence when required.
Qualifications
- Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
- 2–5 years of experience in restaurant or hospitality operations, including supervisory responsibilities.
- Fluency in Arabic and English is required.
- Experience in premium dining or hospitality operations is an advantage.
- Knowledge of food safety and restaurant operational standards.
Skills and Competencies
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Fluency in spoken and written Arabic and English.
- Strong organizational and problem-solving skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Office and restaurant POS systems.
- Customer-focused with attention to detail.
Working Conditions
- Full-time position with flexible shifts, including evenings, weekends, and public holidays.
- Fast-paced restaurant environment requiring frequent interaction with guests and staff.
- May require standing, walking, and supervising operations for extended periods.
